Privacy Policy

1. Information We Collect

We may collect the following types of information:

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Personal Information:

• Name, email address, phone number

• Billing and payment information

• Information submitted through contact forms or booking systems

Health Information (if applicable):

• Information you voluntarily provide related to your health, wellness, or mental health concerns

Technical Data:

• IP address, browser type, device information

• Website usage data collected via cookies or analytics tools

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2. How We Use  & Disclose Your Information

We use your information to:

• Provide and manage services

• Schedule appointments and communicate with you

• Process payments

• Improve our website and user experience

• Comply with legal and regulatory

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We may use or share your PHI for the following purposes:

• Treatment - We use your information to provide, coordinate, and manage your care. Example: Discussing your symptoms, treatment plans, or referrals.

• Payment - We may use your information to bill and receive payment for services. Example: Submitting claims to insurance or processing payments through secure platforms.

• Healthcare Operations - We may use your information to improve our services and run our practice. Example: Quality assessment, staff training, or compliance activities.​

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3. Confidentiality & HIPAA

If you engage in psychiatric or clinical services, your protected health information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

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Please note:

• Submitting information through this website or email may not be fully secure

• A separate Notice of Privacy Practices may be provided for clinical services

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4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers (e.g., scheduling platforms, payment processors)

• Legal or regulatory authorities when required

• Third-party tools necessary to operate our business

  • ​Third-Party Booking Links - Grounded Sis may provide scheduling access through third-party platforms such as Google. These tools are used only to direct users to our secure scheduling system. No protected health information (PHI) is collected or stored through these platforms. All sensitive information is submitted through our HIPAA-compliant system, CharmHealth.

All third parties are expected to maintain appropriate confidentiality and security.

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5. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies if preferred.

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6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

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7. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal data

• Request corrections or deletion

• Withdraw consent for certain data uses

To exercise these rights, contact us using the information below.

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8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

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9. Children’s Privacy

Our services are not directed toward children under 13, but rather to the parents and legal guardians of minors. We do not knowingly collect personal information from children without parental consent.

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10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

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